| Platform | Shared multi-tenant SaaS | Your own environment on your own server, hosted by our team |
| Limits | Storage allocations, daily API limits, governor limits, object and field caps by edition | No shared-platform quota on records, storage or API calls; built to grow to millions of records |
| Pricing | A license per user, per month, by edition | One flat fee for your environment, no per-user fees, custom work included |
| Adding a new agent | Another license | Included: unlimited users |
| Data and file storage | Allocated per org, with extra storage sold on top | Included, not metered |
| Indexing and performance | Tuned within platform rules, often with a support case | Managed by our team as your data grows; no technical help needed on your side |
| Changing workflows | Admins, developers or a consulting partner | Tell us what you need; we adjust the features and build the workflow |
| Insurance workflows | Built through customization or add-ons | Built in: policies, carriers, licensed states, pensions, fact finder, seminars |
| Appointment routing | Configured or bought separately | Partner matching by license, state, language, skills and workload |
| Support | Premium support plans sold separately | 24/7 support from the team that builds it, included |
| Moving your data | Not applicable | Salesforce import tools matched by Salesforce ID, plus a side-by-side sync |